Privacy Policy

Protecting customer information is one of our top priorities to provide you with the best online shopping experience at sum.asia. We understand that the proper use and protection of information demonstrate our commitment to customers. Please read the privacy policies below to understand the commitments that sum.asia makes:

  1. Purpose and Scope of Information Collection
    The data collection primarily on the website includes: full name, email, phone number, and customer address in the contact section. This information is required for members when sending inquiries for consultation or wanting to purchase products so that we can confirm with customers on the website to ensure consumer rights.
    Members are responsible for maintaining the confidentiality and security of all activities using services under their provided information and email accounts. Additionally, members must promptly notify us about any unauthorized use, abuse, or security violations, as well as keep their registration names and passwords secure from third parties.

  2. Scope of Information Use:
    We use member-provided information for:

    • Confirming orders and delivering goods to members upon request.
    • Providing product information to customers if requested.
    • Sending marketing emails and promotions regarding goods sold by us.
    • Sending notifications about activities on the website.
    • Contacting and resolving issues with users in special cases.
    • Not using personal information for purposes other than confirming and contacting related transactions.
    • When required by judicial authorities including: procuracy, courts, investigation police regarding any legal violations by customers.

  3. Information Retention Period:
    Personal data of members will be stored until there is a request from management to delete it. In all cases, personal information will be kept confidential on our servers.

  4. Individuals or Organizations That May Access This Information:
    Those who can access customer personal information include:

    • Employees of the company.
    • Partners who have signed contracts to perform part of the company’s services. These partners will receive information according to contractual agreements (which may include part or all depending on contract terms) to assist users in utilizing services provided by the company.

  5. Address of Information Collection and Management Unit:
    SUM STORE Sports
    Business Registration No. 41X8033511 issued by Tan Phu District People’s Committee on August 27, 2017
    Representative: Dinh Xuan Nam
    Address: 131 Trinh Dinh Trong, Phu Trung Ward, Tan Phu District, Ho Chi Minh City.

  6. Methods and Tools for Consumers to Access and Edit Their Personal Data:
    Members have the right to check, update, adjust or delete their personal information by contacting website management for this purpose.
    Members have the right to file complaints about privacy issues by contacting website management. Upon receiving these responses, we will verify the information; if accurate as reported by members, we will take timely measures based on severity.

  7. Mechanism for Receiving and Resolving Consumer Complaints Related to Misuse of Personal Information:
    Member personal information is absolutely guaranteed confidentiality according to personal data protection policies. The collection and use of each member’s information will only occur with their consent unless otherwise regulated by law.
    We do not use, transfer, provide or disclose any member’s personal information without their permission.
    In case our server storing this information is attacked by hackers leading to loss of member personal data, we will be responsible for notifying relevant authorities for timely investigation and informing affected members.
    We ensure absolute confidentiality of all online transaction information from members including invoice details.

Management requires individuals registering/purchasing products to provide complete related personal information such as: full name, contact address, email, phone number,… and are responsible for the legality of this information. Management does not take responsibility nor resolve complaints related to member rights if it is found that all personal data provided at initial registration is inaccurate.

If you need further assistance or specific sections translated differently, feel free to ask!